Privacy Policy
Effective Date: December 11, 2024

At CLOUDXCITY, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, cloudxcity.xyz, or interact with us in other ways. By using our website or services, you consent to the practices outlined in this policy.

1. Information We Collect

We collect both personal and non-personal information to improve your experience and fulfill your orders. The types of information we collect include:

1.1 Personal Information

  • Contact Information: Name, email address, phone number, and mailing address.
  • Payment Information: Credit card details, billing information, and other payment-related data (processed securely by third-party payment processors).
  • Account Information: If you create an account, we collect login credentials, order history, and preferences.

1.2 Non-Personal Information

  • Device Information: Browser type, operating system, IP address, and browsing history.
  • Cookies and Tracking Technologies: We use cookies to enhance user experience and track website usage.

2. How We Use Your Information

We use the information we collect for several purposes, including:

  • To process your orders and provide customer service.
  • To improve the functionality and design of our website.
  • To send promotional emails, newsletters, or offers if you’ve opted in.
  • To communicate important updates regarding your account or orders.

3. How We Protect Your Information

We implement security measures to protect your personal data. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers for purposes such as processing payments, shipping, or marketing. These third parties are required to maintain confidentiality and are prohibited from using your data for any other purposes.

5. Your Rights

You have the right to access, correct, or delete your personal information. You can also request that we stop sending you promotional communications by following the unsubscribe link in the emails we send or by contacting us directly.

6. Third-Party Links

Our website may contain links to other websites that are not operated by us. We are not responsible for the content or privacy practices of these third-party sites.

7. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have inadvertently collected such information, please contact us immediately, and we will take steps to remove it.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: info@cloudxcity.xyz
Phone: (315) 736-5189
Address: 77 Clinton St #O 5, New York Mills, New York (NY), 13417, USA