Sales Policy
Effective Date: May 18, 2025
At CLOUDXCITY, we are committed to providing top-quality products and ensuring a seamless shopping experience for all of our customers. By purchasing products from our website, you agree to the following terms and conditions.
1. Product Availability
We make every effort to ensure that all products listed on our website are available for immediate shipment. However, due to unforeseen circumstances or high demand, some items may be temporarily out of stock or discontinued. If a product is unavailable, we will notify you promptly via email and offer you the following options:
- Wait for the product to be restocked.
- Choose an alternative product.
- Cancel the order and receive a full refund.
2. Pricing
All prices listed on CLOUDXCITY are in U.S. Dollars (USD) and are subject to change without notice. Prices are finalized at the time of purchase and are guaranteed for that specific transaction. We do not price match with other stores or online retailers.
3. Order Processing
After your order is placed, you will receive an order confirmation email detailing the items purchased, your billing information, and estimated delivery. Orders are typically processed within 1-2 business days unless otherwise specified.
4. Payment
We accept major credit and debit cards, as well as payment options like PayPal and other secure third-party payment methods. Payments are processed securely through encrypted technology to ensure your data is protected.
5. Shipping
- Shipping Fees: Shipping costs are calculated at checkout based on the delivery method and location.
- Delivery Time: Delivery times may vary depending on the shipping method selected, as well as the destination. We will notify you of estimated shipping and delivery times when your order is confirmed.
- International Orders: We currently accept orders for delivery within the United States. For international shipping, please contact us for details.
6. Order Cancellations
Once an order is processed, it cannot be canceled. However, if you change your mind, you may return the product following our Refund and Returns Policy.
7. Customer Responsibilities
It is the customer’s responsibility to ensure the accuracy of the information provided at checkout. If incorrect information is provided, we are not responsible for delays or issues arising from that.
8. Sales Tax
Sales tax is calculated based on the shipping address and is added to your total order amount. Sales tax rates are determined by the local tax authorities.
9. Damaged or Defective Products
If you receive a damaged or defective product, please contact CLOUDXCITY customer support immediately. We will provide a replacement or issue a full refund, depending on the situation. You may be required to provide photographic evidence of the damage.
10. Promotions and Discounts
Promotions, coupons, and discounts are subject to specific terms and may not be combined with other offers. We reserve the right to end or modify any promotion at our discretion.
11. Changes to the Sales Policy
We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the updated policy will be effective as of the date posted. We recommend reviewing this policy periodically to stay informed of any updates.