Shipping Policy – CloudXCity

Effective Date: May 9, 2025

At CloudXCity, we strive to provide fast, reliable, and secure shipping for every order you place with us. This Shipping Policy provides detailed information about the available shipping options, estimated delivery times, and other important shipping-related information. We aim to ensure a seamless experience from your order to the moment it arrives at your door.

1. Shipping Locations

We offer shipping services within the United States and to select international locations. If you’re located outside the U.S., please check for available shipping options at checkout.

For international shipments, additional customs duties, taxes, and handling fees may apply, which are the responsibility of the customer.

2. Shipping Methods & Delivery Times

We provide several shipping options to meet your needs:

  • Standard Shipping: Estimated delivery within 5-7 business days for U.S. orders.

  • Expedited Shipping: Delivery within 2-3 business days for U.S. orders.

  • International Shipping: Delivery time varies by location, typically between 7-21 business days depending on the destination.

Please note that delivery times are estimates, and actual delivery may vary based on factors such as product availability, weather conditions, and other unforeseen delays by the shipping carrier.

3. Shipping Charges

Shipping costs are calculated based on your order’s weight, the selected shipping method, and the destination address. The exact shipping charges will be displayed during checkout.

  • Free Shipping: We offer free standard shipping on U.S. orders over $50.

  • Expedited Shipping: An additional charge is applied depending on the delivery method selected.

4. Order Processing

Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

If any items in your order are out of stock, we will notify you via email and offer you alternatives or estimated restock dates.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can use the tracking number to check the progress of your shipment on the carrier’s website.

6. Shipping Restrictions

We do not ship to P.O. Boxes. Please make sure your shipping address is complete and accurate to prevent any delays in processing your order.

For international shipments, please be aware that customs clearance may cause delays. Additionally, you are responsible for any customs duties, taxes, or fees that may arise upon delivery.

7. Damaged or Lost Shipments

If your package arrives damaged or is lost during transit, please contact us immediately. We will assist you in resolving the issue by filing a claim with the carrier and ensuring that you receive a replacement or refund, as applicable.

8. International Shipping

International customers may be subject to additional customs duties, taxes, and fees upon delivery, which are determined by the destination country. CloudXCity is not responsible for these fees. Please check with your local customs office for further details on what charges may apply.

9. Customer Support

If you have any questions or concerns about your order or shipping, please feel free to contact our customer service team: