cloudxcity

Payment Policy – CloudXCity

Effective Date: May 18, 2025

At CloudXCity, we are committed to providing a seamless and secure shopping experience. Our Payment Policy outlines the terms and conditions regarding payments for products and services purchased from our website. This policy is designed to ensure your transactions are handled securely and efficiently, with clear details on accepted payment methods, refund procedures, and payment processing.

1. Accepted Payment Methods

We offer a variety of payment options to ensure convenience and security for our customers:

  • Credit Cards: Visa, MasterCard, American Express, Discover

  • Debit Cards: Visa, MasterCard

  • PayPal: Secure online payment option.

  • Bank Transfers: Available for larger purchases. Please contact us directly for details.

  • Gift Cards: CloudXCity gift cards can be used for all purchases.

All payments are processed securely through encrypted transactions to protect your personal and financial information.

2. Currency

The prices displayed on our website are in U.S. Dollars (USD). Any payment made in other currencies will be converted at the exchange rate provided by your payment processor or bank.

3. Payment Processing

After you submit your order, the payment will be processed, and you will receive an email confirmation once the payment is successfully completed. Orders are shipped only after the payment is confirmed. Processing typically takes 1-2 business days.

If there are any issues with your payment or if the transaction is declined, we will notify you immediately via email and request that you update your payment method.

4. Sales Tax

Sales tax will be applied to all orders shipped within New York State, in accordance with state law. The applicable sales tax amount will be calculated and added to your total order amount during checkout.

5. Payment Security

We use Secure Socket Layer (SSL) technology to protect your payment and personal data. All sensitive information, including credit card details, is encrypted during transmission to ensure its safety. Your payment details are never stored on our servers.

6. Refund and Cancellation Policy

We accept refunds and cancellations within 14 days of purchase for most items, provided the products are returned in their original condition and packaging. Shipping fees are non-refundable.

To request a refund or cancel your order, please contact our customer service team at info@cloudxcity.xyz or call (315) 736-5189. We will guide you through the process.

7. Subscription Payments

If you have subscribed to a recurring service, payments will be automatically charged to the selected payment method at the start of each billing cycle unless canceled. You can manage or cancel your subscription by logging into your account on our website.

8. Fraud Prevention

To protect both our customers and ourselves from fraudulent activities, all transactions are subject to review. If any fraudulent activity is suspected, additional information may be requested before your payment is processed. CloudXCity reserves the right to cancel or refuse orders suspected of fraud.

9. Customer Support

If you have any questions or concerns regarding your payment, or if you need assistance with any aspect of your transaction, please contact our customer service team:

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